Refund policy
LivineStore – Return & Refund Policy
Thank you for shopping with LivineStore. We value your trust and strive to provide quality products and excellent customer service.
Return Eligibility
You have 3 calendar days from the date your order is delivered to request a return.
To be eligible for a return:
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The item must be unused, undamaged, and in its original condition.
- Video Proof (UN-packing video)
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The item must be returned with all original packaging, accessories, and tags (if applicable).
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Proof of purchase or the order number must be provided.
Return Process
To request a return:
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Contact our customer support by email or through our Contact Us page within 3 days of receiving your order.
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Our support team will review your request and provide the return instructions along with the return address.
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Securely pack the product in its original packaging.
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Ship the item using a traceable courier or registered postal service.
Customers are responsible for return shipping costs unless the return is due to our error.
Eligible Reasons for Return
Livine Store accepts returns in the following situations:
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You received the wrong product.
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The product arrived damaged or has a manufacturing defect.
Inspection and Refunds
After we receive your returned item, it will undergo a quality inspection.
If the return is approved:
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Your refund will be processed within 15 business days.
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The refund will be issued using the original payment method whenever possible.
Please note:
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Original shipping charges are non-refundable.
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Returns that do not meet our eligibility requirements may be rejected and returned to the customer.
For any questions regarding returns or refunds, please contact our customer support team at info@livinestore.com